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cognitive alignment

cognitive alignment

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When AI Feels “Too Certain”

May 12, 2026

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3 min read

When AI Feels “Too Certain”

How expectancy violation drives user distrust when AI sounds more confident than the user feels.

Eugene Chan
Eugene Chan

Gain a clear, mechanism‑driven understanding of how real people think, trust, and behave around AI systems — turning complex psychological dynamics into practical insights they can apply to design, strategy, and product decisions.

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