cognitive alignment
+9
May 12, 2026
•
3 min read
How expectancy violation drives user distrust when AI sounds more confident than the user feels.
AI fluency
+7
May 7, 2026
2 min read
Why AI’s conversational fluency makes humans mistake responsiveness for empathy.
anthropomorphism
+6
May 6, 2026
4 min read
Why users project intimacy onto conversational agents—and why it disrupts professional boundaries.
